Privacy Policy

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This privacy policy relates to this website www.alderneyferryservices.co.uk owned and operated by Alderney Ferry Services Limited, 9 English Row, Braye Street, Alderney GY9 3XT

We keep the amount of personal data collection to data that is relevant, adequate, and absolutely necessary for carrying out our business.

WHAT PERSONAL DATA WE COLLECT & WHY WE COLLECT IT

We collect customer’s names, date of birth, email and phone numbers when they book with us.

We hold and process personal data to give you confirmation and information about the sailing you have booked and to send you news and marketing information, where we have your consent.

We use Bookeo as our booking software which holds your contact information. When you make a booking we will send you a confirmation email and after your trip we may email you a ‘Thank you’ note.

GDPR

This website complies with the requirements of the GDPR (General Data Protection Regulation) and with the Data Protection (Bailiwick of Guernsey) Law 2017.

COOKIES

Our website uses a cookie control system, allowing the user to give explicit permission or to deny the use of / saving of cookies on their computer or device.

Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website.

CONTACT & COMMUNICATION WITH US

Users contacting us through our website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

CONTACT FORMS

When visitors fill in forms on the site we collect the data shown in the contact form, and also the visitor’s IP address and browser user agent string to help spam detection.

HOW WE PROTECT YOUR DATA

We do not buy or handle data received from third parties, neither do we sell or share personal data with third parties.
We do not use automated decision making and/or user profiling.

DATA CONTROLLER

The data controller responsible for this website is Charlotte Smith, Company Director of Alderney Ferry Services Limited.