Our skippers are constantly checking the weather forecast, and we will give you as much notice as possible if we believe your sailing might be delayed or cancelled.
Should the sailing be cancelled we will either provide a refund for that sailing or move you to a different date.
Should you wish to cancel your booking with us, please email us as soon as possible. Our cancellation policy is: Cancellations done more than 48 hours before date and time of travel will receive a refund minus a £5.00 administration fee per person per leg (£10 return per person) however should you cancel after the 48 hour limit no refunds are made or when passenger fails to sail as booked.
Please email us at firstname.lastname@example.org with your amendments and subject to availability, bookings can be changed 48 hours before the scheduled sailing time. Please note that an administration fee may apply.
We ask all passengers to arrive 30 minutes before departure, In Alderney this season a new pontoon has been installed please wait in the walled area just in front of the Alderney Sailing Club and a member of our crew will come and get you. On occasions we will have to use other areas for docking but again our crew will assist you.
In Guernsey please wait near the inter-island pontoon, this is the same place as the Herm and Sark vessels leave from, a member of our crew will come and get you.