Frequently Asked Questions

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Our skippers are constantly checking the weather forecast, and we will give you as much notice as possible if we believe your sailing might be delayed or cancelled.

Should the sailing be cancelled we will either provide a refund for that sailing or move you to a different date. 

Should you wish to cancel your booking with us, please email us as soon as possible. Our cancellation policy is:  Cancellations done more than 48 hours before date and time of travel  will receive a refund minus a £10.00 administration fee per person per leg (£20 return per person) however  should you cancel after the 48 hour limit no refunds are made or when  passenger fails to sail as booked.  

Please email us at info@alderneyferry.com with your amendments and subject to availability, bookings can be changed 48 hours before the scheduled sailing time. Please note that an administration fee may apply. 

We ask all passengers to arrive 30 minutes before departure, In Alderney we have a seasonal passenger pontoon, please wait in the walled area just in front of the Alderney Sailing Club and a member of our crew will come and get you. On occasions we will have to use other areas for docking but again our crew will assist you.

In Guernsey please wait near the inter-island pontoon, this is the same place as the Herm and Sark vessels leave from, a member of our crew will come and get you. 

In Cherbourg, please scroll down for more information.

Yes we accept your furry friends onboard. Please add them to you booking as there is a £5.00 charge each way. Please note they are not allowed to sit on the seat with you but don't need to be muzzled unless you feel they need to be for the other passengers safety

Yes we accept bikes, electric bikes onboard. Please add them to you booking as there is a £5.00 charge each way. Please note you travel with your bikes at you own risk and they will be outside on the deck secured to the railings. To help our crew please make sure any packs etc are remove to make it lighter to lift onboard. 

We can carry all and as much sporting equipment you need, we don't have a limit , as long as you can carry it on and off the boat you an bring it free of charge.

We don't have a limit on luggage, as long as you can carry it on and off the boat you an bring it free of charge.

We can take an unaccompanied minor over the age of 11 onboard, they must be collected and dropped off by a parent to and from the boat. They must be sat indoors at all times and will be sat next to the skipper.